The 15 Best Tidio Software & Services You Can Use In 2022

You can learn about Best Tidio Software Alternatives in this article, which is detailed below.

Tidio also offers a variety of automation components. You can, for example, build up automated reactions that are triggered by specific conditions or events, such as when a client views a page on your website twice. This personalises the website experience and reduces friction in the customer journey.

Tidio may be integrated with a variety of tools and platforms. It may be used in conjunction with systems such as Shopify and WordPress to provide a pleasant backend experience for your staff.

1. Zoho Desk

Adjustable and automated actions are hidden characteristics.

Zoho Desk is a live chat platform that helps to automate the most routine aspects of customer conversations Although Zoho Desk is mostly used for customer service, the live chat software may make life much easier for your sales personnel.

For example, you can establish channel-specific assignment criteria to ensure that agents work more efficiently and that client interactions run smoothly. Furthermore, it automates the more time-consuming elements of the workflow, such as event contact information and responding to common issues with prefabricated responses.

Furthermore, Zoho Desk provides feedback forms within the chat widget, allowing potential customers to let you know whether or not they found the activities useful. Having this knowledge can help you improve the sales process and minimise friction at all points of contact.

2. Chaport

Multichannel and group conversations are hidden functionalities.

Chaport can help your sales staff generate leads, reduce cart abandonment, and build brand loyalty. Collect visitor emails and communicate with customers whenever possible. If you aren’t the best person to talk to, forward the message to a coworker or start a group conversation. You will not miss out on a sales opportunity.

You can also send personalised greetings and auto-invitations depending on particular criteria. For example, if a customer is on the checkout page, you can give them an automated message to assist them in making their purchase.

Furthermore, your sales representatives can address questions from all communication channels in one place. In the Chaport control panel, you can contact customers via Facebook, live chat, or Telegram.

Chaport can be integrated with your CRM or any other programme, such as Facebook, HubSpot, Slack, Salesforce, Mailchimp, and Google Suite.

3. Freshchat

Multichannel and worry inbox are two hidden features.

Freshchat is a live chat platform developed by Freshworks that provides conversational, proactive, and automated one-on-one communications to improve sales effectiveness.

Freshchat focuses primarily on conversions and reaching the appropriate prospects at the right time. It offers prompted messages that encourage customers to complete a purchase, email campaigns that encourage action once they’ve connected with your business, and chatbots that verify leads.

Furthermore, reps can gain data into prospects, such as their navigation path, behaviours on your website, and the language they speak. This will result in more inconspicuous dialogues with your target audience.

The omni-channel and high priority inbox capabilities are two excellent features. With omni-channel chat, you can communicate with prospects from any channel in a single location. Furthermore, you may filter messages depending on response time, and worry inboxing will help your reps manage inquiries.

4. Nextiva

Collaborative and internal chat is a hidden function.

Nextiva is a cloud-based interaction startup that provides telephone, innovation, and live chat services. Its major functions are speedier methods, scheduling (setting service hours and an offline kind for after hours), and an infinite chat history to refer chats and improve user experience.

Nextiva also enables an internal chat. Sales professionals can work together on specific instances to increase efficiency and closing rates. Your group can send out broadcast messages about a potential to their groups or groups. Finally, Nextiva provides thorough data that allow management to review chat transcripts, display rep performance, and track site visitors.

5. Chatra

Group chat and automatic messages are two of the most important features.

Chatra offers live chat software so that your employees can respond to complaints, resolve issues, and build relationships with potential clients. Sales employees can cross-sell, upsell, and enhance the number of deals concluded during a chat.

Group chats, read receipts, automated messages, and multilingual chat options are among the features. Sales associates can use the group chat tool to communicate with several decision-makers and, if necessary, add other agents or supervisors in chats. This avoids the time-consuming process of emailing each person separately and scheduling separate meetings.

You can also target clients on the checkout page with automated messages to prevent abandoned carts. This assists sales personnel in minimising friction at all touch points.

6. LiveAgent

Personalized proactive conversation invitations and automated dissemination are two of the most important features LiveAgent is an omnichannel help desk software that includes native live chat. It employs a mixed ticket stream approach that allows you to interact with customers via all traditional communication channels. Each communication is saved in the flexible inbox as a ticket. Each ticket can be labelled with a specific expression and colour pattern for easy identification and quick search. A representative can discover the chat discussion history inside beats by using a filter.

LiveAgent includes an automated chat allocation that may be configured in a variety of ways based on the agent’s ability and schedule. To keep a consistent waiting time, you can limit the number of chats waiting in line. When the limit is reached, the chat button becomes unavailable and goes into offline mode. The offline chat button functions as a pre-chat type, allowing visitors to submit their email addresses and leave a message, allowing you to contact them later once you’re back online.

A real-time typing view function, which previews a visitor’s live chat message, improves efficiency. It enables representatives to prepare ahead of time and respond to customers immediately when they hit send.

7. Drift

VIP targeting and meetings are two hidden features.

Wander is a chat application that allows you to automate certain aspects of the chat process. Use the LeadBot to certify leads, organise appointments, and convert new clients more quickly.

You can send highly tailored messages to certain accounts or individuals, which increases engagement and reactions.

When a VIP account visits your website, for example, your sales team should be notified. When VIP target accounts arrive, they are greeted by an automated, personalised message from their account owner or sales associate. Your sales person will then receive notification that one of their accounts is now on your website.

When your target accounts visit your site, how will Drift know? Your list of accounts and contacts will be automatically recorded if you integrate with HubSpot, Salesforce, and Marketo.

8. SnapEngage

HIPAA compliance and omni channel conversation resolution are two key characteristics.

SnapEngage interfaces with a variety of CRM systems, and chats may be controlled through a variety of channels (e.g., Facebook Messenger, WeChat, and Tweet-to-Chat via Hootsuite). SnapEngage is unusual in that it is HIPAA compliant, making it suitable for medical services that handle client information.

As an omni-channel solution, your sales professionals may meet prospects wherever they are. The chat integrates with your CRM and provides unique workflow mapping, resulting in an efficient, high-quality experience for your sales workflow.

Clearly, SnapEngage has application specialists who will walk you through the setup process and ensure your conversation is up and running quickly. Specialists will help you with account setup, integration, and admin training, as well as improve your chat sales efforts. Furthermore, the chatbot may solve common problems and collect visitor information to ensure you don’t miss out on a sale.

9. Olark

Personalized forms and powerful add-ons are key features.

Olark helps you personalise chat messages by checking at the page a user has visited and retrieving any previous discussions (presuming they talked prior to).

Include the chat feature on specific pages to send a targeted chat message based on the page the visitor is viewing. It also integrates with popular business applications and platforms like as HubSpot, Google Analytics, and Salesforce.

Furthermore, Olark collects information from visitors prior to the start of a chat, providing your sales staff with the background they need to conduct a fruitful interaction. Customize the information gathered during pre-chat with specific information such as name, email, group size, product options, or concern.

If you’re in charge of a larger group, Olark can distribute chats, track group efficiency, and generate shortcuts for a common database of scripted activities.

Although Olark is inexpensive, they also provide a la carte solutions that you may add to your approach with flexible subscriptions. These can easily add up and increase the overall cost. These “Power Ups” include visitor screen-sharing, live chat translation, and visitor insights.

10. Bold360

AI-powered and self-service options are key aspects.

Bold360 is yet another service provider that incorporates AI into the conversation process. Furthermore, tailored attention might boost consumer acquisition.

This appis designed to safely integrate artificial intelligence and live-agent software for a simple consumer interaction service. The idea is to give staff members all the information they need to help clients receive immediate and personalised results.

Bold360 offers live chat solutions like as conversational AI, live chat, proactive AI, and omni-channel engagement. Bold360 also identifies possibilities to improve client outcomes.

11. LivePerson

Secret capabilities include multichannel communications and AI-powered debates.

This chat software let you reach out to potential consumers via SMS, WhatsApp, and Facebook Messenger. It also makes use of a tool called BotStudio, which simplifies bot construction by providing pre-built templates. Customers may easily purchase things and get answers to questions via AI-powered chats on their preferred messaging channel.

According to LivePerson, over 70% of consumer questions can be answered automatically. With this live chat solution, you can build, manage, and optimise scalable chatbots for your business. LivePerson also provides industry-specific chatbot design templates that are simple to implement and customise. When a potential customer uses your chat, they will activate the bot reactions for a smooth conversation.

Furthermore, your sales employees can address issues, provide recommendations, and help potential consumers understand their options before making a purchase. Live chat can help to speed up the process and move potential consumers through the sales cycle faster.

12. Zendesk Chat

Secret features include robust conversation analytics and speedier methods.

Zendesk Chat is a customised chat platform that works in tandem with Zendesk and other popular services. It employs powerful chat analytics to help sales teams detect issues and evaluate representative performance.

Zendesk has features such as automated triggers, pre-chat and offline forms, chatbots, chat routing and tags, shortcuts, and analytics.

You can deliver customised and behavior-based messages to prospects using automated triggers. If someone is on your rates page, for example, they are further along in the buyer’s journey.

An automated chat window may then appear to assist them in their decision-making process. During off-hours, you can employ pre-chat and offline forms to ensure that these customers can still call you when you’re away.

Reps can use Zendesk as a one-stop shop for talks because it allows you to link several profiles from Facebook, Twitter, and LINE (a communication tool), funnelling all interactions into one place.

13. ClickDesk

Key features include video and voice chat software.

ClickDesk is distinguished by the inclusion of voice and video chat. Visitors can even start a conversation using interactive maps. Furthermore, pre-chat research help you obtain crucial contact information.

Sales personnel may clinch deals faster with video and voice chat by quickly jumping on exploratory calls and doing item demos. Representatives can participate in multiple discussions at the same time, and even join a three-way conference with associates and guests.

Because you can move discussions to other reps, ClickDesk is an excellent alternative for sales teams. For example, if a visitor is interacting with a sales agent who focuses on partner relationships rather than specific customers, they can switch the conversation if necessary.

Furthermore, ClickDesk provides daily and weekly chat data, allowing you to track the number of chats missed when offline, the amount of coverage your live chat provides, and the normal timeframe and length of chats in a given period. Examining your conversation data can help you enhance your efficiency.

ClickDesk also provides personalised greetings, an unlimited number of sites, and a translation tool in over 90 languages.

14. Userlike

Operator routing and scalability are key aspects.

Userlike assists salespeople in creating personalised dialogues and allows contacts to provide feedback on service and functions. When a user enters their email address, the chat application converts this private information into a contact with a wise profile.

Visitors can also specify which department they wish to speak with (sales or service) and the skills they expect a representative to have. For example, if you run a music store, a sales associate with mentor guitar experience could be chosen.

If a visitor has previously visited your website and spoken with someone they like, Userlike will favour that sales associate and assign the chat to them. These personalised options enable visitors to quickly connect with the ideal representative for their needs.

A discussion may still need to be manually forwarded, no matter how sophisticated the chat routing is. Userlike also provides that option– with records included– so prospects do not have to repeat their problems.

Userlike additionally makes advantage of screen share and the opportunity to speak with multiple potential customers at the same time. It also integrates with CRMs and other platforms such as HubSpot, Slack, Salesforce, Squarespace, and Mailchimp.

15. Smartsupp

Video recording is a key feature.

Smartsupp’s live chat with video recording is a unique feature. It integrates with platforms like as WordPress and Shopify, and you can track the impact of your chat conversations using Google Analytics.

Sales staff may monitor the motion of each visitor on your site with live video recording, offering a much greater understanding of customer behaviour and friction concerns in the sales process.

Although there is a free plan, the subscription plans include more robust features such as unlimited faster ways, better customisation, automatic messaging, chat transfer, and complete analytics.

You may deal with visitors at the proper time and develop personalised communications that are specific to your firm by using automated messages.